Commerce Policy

This page explains when support, donations, merch, fulfillment, refunds, and order support are handled by ATWOTS directly and when they belong to an external storefront.

ATWOTS currently uses Patreon for recurring support and may reference third-party storefronts or paused first-party merch listings on the Support page.

If a product or order button sends you to Patreon, Etsy, or another outside service, that service is the merchant of record for checkout, billing, fulfillment, refunds, and payment disputes unless the listing clearly states otherwise.

If ATWOTS resumes direct sales, the specific product page or checkout flow will identify ATWOTS as the seller before payment is collected.

Until a first-party checkout is live again, legacy merch listings shown as unavailable are informational only and do not create an order relationship.

For third-party storefront purchases, shipping timelines, refund rules, cancellations, taxes, and fulfillment issues are controlled by the storefront you used.

If ATWOTS launches direct checkout again, the applicable refund, fulfillment, and shipping terms will be posted on the product or checkout surface before orders are accepted.

Use the Help Center if you are unsure where your request belongs.

• Patreon billing, membership, and payment issues should go to Patreon support first.
• Third-party storefront order issues should go to that storefront first.
• Use storefront support contact if you need help identifying which seller or channel owns the issue.